Delivery
CHOCOLATE WOOD OFFERS EXCEPTIONAL FREIGHT SERVICES.
WE WILL NEVER USE OVERNIGHT CARRIERS LIKE TNT/ALLIED EXPRESS/ COURIERS PLEASE ETC. TO FREIGHT YOUR PRECIOUS GOODS.
WE BELIEVE THAT IF YOU WOULD LIKE TO SPEAK TO SOMEONE ABOUT YOUR DELIVERY DATE AND TIME - BE IT US OR ONE OF OUR SUB-CONTRACTORS - YOU SHOULD BE ABLE TO DO JUST THAT AND NOT NEED TO BE CHASING AFTER A TRACKING NUMBER OR A DELIVERY DATE FOR YOUR GOODS.
THE MAIN REASONS WHY CHOCOLATE WOOD ONLY USES SUB-CONTRACTORS AND NOT OVERNIGHT GENERAL COURIERS:
- THE SAFETY OF YOUR GOODS. GENERAL COURIERS - ESPECIALLY WITH BIGGER, BULKIER ITEMS - MAY NOT TAKE THE PROPER CARE YOU WOULD EXPECT FROM YOUR COURIER AND ALSO YOUR GOODS WILL MOST LIKELY BE ON AND OFF A TRUCK AT A VERY HIGH FREQUENCY WHICH WILL INCREASE THE RISK OF DAMAGE IN TRANSIT.
- AS MENTIONED ABOVE WE ARE NOT GREAT BELIEVERS IN TRACKING NUMBERS AND THE LACK OF BEING ABLE TO COMMUNICATE DIRECTLY WITH SOMEONE WHO WILL BE ABLE TO GIVE A DATE AND TIME FOR DELIVERY OR BE ABLE TO RENEGOTIATE A TIME IF YOU AREN’T GOING TO BE HOME OR ABLE TO TAKE THE DELIVERY AT THAT TIME. WE UNDERSTAND HOW IMPORTANT THAT IS AND WE WILL NOT LEAVE YOUR GOODS UNATTENDED IF THERE IS NO ONE HOME LIKE MANY OTHER COMPANIES DO. OUR SUB-CONTRACTORS WILL PHONE YOU BEFORE DELIVERY AND IF YOU ARE NOT GOING TO BE IN THEY WILL RENEGOTIATE ANOTHER TIME WITH YOU WHEN IT IS CONVENIENT.
AS WE HAVE 20 YEARS EXPERIENCE IN FREIGHT - BOTH LOCAL AND INTERSTATE - REST ASSURED THAT WE WILL ALWAYS BE ABLE TO OFFER YOU A COMPETITIVE FREIGHT RATE TO YOUR LOCATION, USING RELIABLE TRUSTWORTHY SUB-CONTRACTORS THAT WE ARE CONFIDENT WILL DELIVER YOUR GOODS SAFELY AND KEEP YOU INFORMED AS TO WHEN TO BE HOME FOR DELIVERY. WE ARE FULLY AWARE THAT YOUR TIME IS VALUABLE AND WE WILL ALWAYS ADVISE YOU NOT TO SPEND THE WHOLE DAY WAITING FOR YOUR ORDER. LET OUR DRIVER CONTACT YOU PRIOR TO DELIVERY SO YOU ONLY HAVE TO WAIT THE MINIMAL AMOUNT OF TIME.
ALL GOODS ARE CHECKED PRIOR TO DISPATCH AND WE MAKE SURE THEY ARE IN PERFECT MINT BRAND-NEW CONDITION BEFORE THEY LEAVE OUR WAREHOUSE, UNLESS IT HAS BEEN AGREED THAT THE ORDER IS FOR EX-DISPLAY/FLOOR STOCK ITEM.
ALL OUR FREIGHT IS FULLY INSURED SO YOU CAN REST ASSURED THAT IN THE RARE EVENT THAT SOMETHING DID GO WRONG AND YOU RECEIVED A DAMGED ITEM WE WOULD ALWAYS RESOLVE THE MATTER AT OUR OWN COST, AS WE KNOW WE ARE ALWAYS USING TOP SUB-CONTRACTORS TO DELIVER YOUR GOODS.
FOR ANY FREIGHT INQUIRY PLESE FEEL FREE TO CALL US OR EMAIL US ON:
OR JUST CALL US ON 02-99499892
