Shipping Policy

We ship to most addresses in Australia (not PO boxes). Standard delivery time frames are between 5-21 working days, all stocked items are dispatched as soon as possible. Note: There are restrictions on some products, and some products cannot be shipped to remote destinations. Please contact us if you would like to ask if we can ship to your location.
Regional and interstate deliveries will generally incur additional lead time. Please contact us to confirm exact Leadtime.
We use sub-contractors for all our deliveries. Please note that all orders made online will be delivered to ground floor and front door deliveries only.
We do not ship to PO boxes or Australia Post Pickup Point.
Our deliveries do not include taking goods inside or unpacking. If you need your delivery to be made to a floor level (lift or stairs), please contact us via email/phone.
It is the responsibility of the customer to make us aware of difficult access that may require additional labor or special equipment for the goods to be delivered, cancelation fees will apply if we are not notified in advance about a difficult access.
The fee will be charged in addition to the actual cost of delivery and collection of the product.

Shipping costs if applicable are non-refundable as we utilize subcontractors.
Applies to ground floor deliveries with ground level access,
Our delivery service does not include unpacking, assembly, or installation, unless it was prearranged, please contact us with any queries.
The service and delivery of the products by our subcontractors only includes delivery to ground floor by a single delivery driver and does not include carrying products upstairs and removal of wrapping.