Frequently Asked Questions

Order online any time at chocolatewood.com.au, call us on 02 9949 9892, or visit our Sydney showroom in Manly Vale. For custom-made furniture, contact us first so we can confirm dimensions, timber and finish before you pay.

We accept Visa, Mastercard, Shopify, PayPal, and bank transfer.

Yes — we can hold paid items for up to 6 months.

Yes — we deliver across the Sydney metro area with our own team, and Australia-wide via furniture freight partners.

Delivery is quoted based on your postcode and the size of your order. Add your items to cart and enter your postcode for an estimate, or call us for a quote.

• In-stock items: 5–10 business days for Sydney metro, 2 weeks for interstate.
• Custom-made furniture: Approximately 4 weeks to build, plus delivery time.

We offer two service levels:

• Ground-floor only
• Room of choice

A stairs surcharge applies subject to the number of flights — please contact us for costing. We can also offer rubbish removal and white glove service, which would incur additional cost.

Yes — free pickup is available from our Manly Vale showroom, or from our trading partners' warehouse subject to customer convenience. We'll contact you when your order is ready. Please bring help for heavy items — our team can assist with loading but you're responsible for securing the load.

Tell us what you need — dimensions, timber, finish and any features like soft-close drawers. We'll confirm a price and timeline, and once you approve, our Australian makers get to work. Typical lead time is four weeks.

Yes — visit our Manly Vale showroom to see Tasmanian oak, Victorian ash, blackwood and our range of finishes in person. We are also happy to post timber samples to our interstate customers at no cost.

Custom-made pieces are built specifically for you, so they can't be returned for change of mind. They're covered by our 12-month manufacturer's warranty against faults. We'll confirm every detail with you in writing before building begins.

Yes. Our hardwood ranges use solid timber on all visible surfaces — Tasmanian oak, Victorian ash, messmate, recycled elm and more — with solid pine drawer boxes and quality lining-board backs on storage pieces.

Dust with a soft, dry cloth, wipe spills promptly, keep pieces out of direct sunlight and away from heat sources, and use coasters and placemats. See our full Timber Care Guide for details.

Yes — all furniture carries a 12-month manufacturer's warranty against manufacturing faults. See our Returns & Warranty page for what's covered.

We're at Shop 33, 228–232 Condamine St, Manly Vale 2093.

• Weekends: 11am – 4pm
• Weekdays: By appointment — call 02 9949 9892