Frequently Asked Questions

Order online any time at chocolatewood.com.au, call us on 02 9949 9892, or visit our Sydney showroom in Manly Vale. For custom-made furniture, contact us first so we can confirm dimensions, timber and finish before you pay.

We accept Visa and Mastercard, PayPal, Shop Pay, Apple Pay, Google Pay, and bank transfer. The full list of payment options available to you is shown at checkout.

Yes — we can hold paid items for up to 6 months.

Yes — we deliver Australia-wide. Our delivery method is selected according to the size and nature of the order: smaller, lighter items may travel by a reputable courier service, while larger furniture is handled by experienced furniture removal and delivery subcontractors.

Delivery is quoted based on your postcode and the size of your order. A freight calculator is available on our product pages — enter your postcode and suburb for a quote before you buy — or call us and we'll work it out with you.

All delivery timeframes are estimates only. They vary according to stock availability, the supplier, the destination and the freight arrangements for your order.

• Sydney metro — in-stock furniture: typically 3–5 working days.
• Interstate — in-stock furniture: typically 7–10 working days.
• Custom-made furniture: estimated production time 3–4 weeks, plus delivery.

These are indicative timeframes, not guaranteed completion or delivery dates. We'll contact you to arrange delivery once your order is ready, and we'll keep you posted if anything shifts.

Yes. Our delivery service includes taking the furniture to your room of choice and positioning it where you want it in that room, subject to safe and reasonable access.

Anything beyond that may incur an additional charge — including installation or assembly where it isn't specifically included, and packaging or rubbish removal. A stairs surcharge applies depending on the number of flights; please contact us for costing.

Please check doorways, hallways, lifts and stair access before ordering.

Yes — free pickup is available from our Manly Vale showroom, or from our trading partners' warehouse subject to customer convenience. We'll contact you when your order is ready. Please bring help for heavy items — our team can assist with loading but you're responsible for securing the load.

Tell us what you need — dimensions, timber, finish and any features like soft-close drawers. We'll confirm a price and timeline in writing, and once you approve, your piece is built at our Riverwood factory and workshop in Sydney. Estimated production time is 3–4 weeks plus delivery. This is an estimate, not a guaranteed completion date.

Yes — visit our Manly Vale showroom to see Victorian ash, American oak, blackwood and our range of finishes in person. We're also happy to post free timber samples to anyone considering a custom-made piece, anywhere in Australia.

No. Custom-made, made-to-order, personalised and specially manufactured pieces are built specifically for you and are final sale for change-of-mind purposes — they can't be returned or exchanged for change of mind, and aren't eligible for change-of-mind store credit. We confirm every detail with you in writing before building begins.

They're covered by our 12-month manufacturer's warranty against manufacturing faults, and your rights under the Australian Consumer Law are unaffected. See our Returns & Warranty page.

We don't offer refunds for change of mind. If you let us know within 7 days of receiving your goods, you can request store credit or an exchange, subject to approval and the return conditions. Store credit is valid for 12 months and there's no restocking fee.

On a change-of-mind return or exchange, the customer pays all freight — the original delivery charge is non-refundable, you arrange and pay the return freight (we don't provide a prepaid label), and you pay the delivery cost of any replacement item.

Please contact us for approval before sending anything back. We'll confirm the return location once approved. Full conditions are on our Returns & Warranty page.

That's completely separate from change of mind, and the change-of-mind freight conditions don't apply. Contact us with your order details and photos. Where goods are faulty or fail to meet a consumer guarantee, you don't bear the cost of returning them, and there's no 7-day limit on your statutory rights.

See our Returns & Warranty page for details.

Yes. Our hardwood ranges use solid timber on visible surfaces — mahogany, messmate, oak and recycled elm across our imported ranges, and Victorian ash, American oak, blackwood, blackbutt, New Zealand pine or American walnut in our Australian custom-made range. Construction varies by range — each product page sets out the timber, dimensions and finish for that piece.

Dust with a soft, dry cloth, wipe spills promptly, keep pieces out of direct sunlight and away from heat sources, and use coasters and placemats. See our full Timber Care Guide for details.

Yes — all furniture carries a 12-month manufacturer's warranty against manufacturing faults. This is in addition to your rights under the Australian Consumer Law, which may continue beyond 12 months. See our Returns & Warranty page for what's covered.

We're at Shop 33, 228–232 Condamine St, Manly Vale 2093.

• Saturday: 11:00am – 4:00pm
• Sunday: 11:00am – 4:00pm
• Weekdays: By appointment — call 02 9949 9892