Shipping & Delivery

You do not need to wait until checkout to find out what delivery will cost. A freight calculator is available within our product descriptions. Simply enter your postcode and suburb/area to receive the applicable freight quote before purchasing.

Delivery rates vary depending on your location, the value of your order and the type of furniture being delivered. We have structured our freight rates to keep delivery as economical as possible, with reduced rates available for suitable smaller and lighter orders.

For larger furniture orders, delivery is generally consolidated rather than charged separately for every item, helping keep the overall freight cost reasonable. Because rates and order-value bands vary by location, the freight calculator provides the most accurate price for your particular order.

If you need help with a delivery quote, call us on 02 9949 9892 and we'll be happy to assist.

All delivery timeframes are estimates only. They vary according to stock availability, the supplier, the destination and the freight arrangements applicable to your order.

• Sydney metro — in-stock furniture: typically 3–5 working days.
• Interstate — in-stock furniture: typically 7–10 working days.
• Custom-made furniture: estimated production time 3–4 weeks, plus delivery.

These are indicative timeframes rather than guaranteed completion or delivery dates. We'll contact you to arrange delivery once your order is ready, and we'll let you know if anything changes.

Where an item is suitably small and lightweight, we may use a reputable courier service to provide a more economical freight option. This allows us to reduce delivery costs where specialist furniture transport is not required.

For larger furniture, we deliberately use experienced furniture removal and delivery subcontractors rather than relying on standard overnight parcel courier networks. Furniture requires different handling from ordinary parcels, and this approach helps minimise the likelihood of damage in transit while providing the level of care our customers expect.

Our furniture delivery service includes taking your furniture to your room of choice and positioning it in your desired location within that room, subject to safe and reasonable access.

Anything further may incur an additional charge — including installation or assembly where it is not specifically included, and packaging or rubbish removal. A stairs surcharge applies depending on the number of flights; please contact us for costing.

Please check doorways, hallways, lifts and stair access before ordering. Someone aged 18 or over must be available to receive and sign for the delivery. Where a delivery cannot be completed because of inadequate access, nobody being available, or incorrect delivery details, a re-delivery fee may apply.

For customers wanting additional assistance, white glove delivery can be arranged for an additional fee. Depending on the order and location, this can include unpacking and removal of packaging and rubbish.

Please contact us before delivery if you would like white glove service so we can confirm availability and cost.

Free pickup is available from our Manly Vale showroom, with other collection arrangements sometimes available through our trading partners' warehouses. We'll confirm the collection point and let you know when your order is ready.

Our delivery approach is designed to minimise transit damage. Please inspect your goods on delivery, note any issue with the delivery team where possible, and contact us promptly at sales@chocolatewood.com.au with your order details and photos so we can assist.

Where goods are faulty, damaged or incorrectly supplied, you do not bear the cost of returning them and our change-of-mind conditions do not apply. See our Returns & Warranty page.

On a change-of-mind return or exchange, all freight is at the customer's cost — the original delivery charge is non-refundable, the customer arranges and pays the return freight (we do not provide a prepaid return label), and the customer pays the delivery cost of any replacement item. Please contact us for approval before returning anything; we will confirm the nominated return location.

These conditions apply to change of mind only. Full details are on our Returns & Warranty page and in our Terms & Conditions.