Shipping policy

Chocolate Wood delivers Australia-wide. Delivery method is selected according to the size and nature of the order — smaller items may travel by courier, while larger furniture is handled by experienced furniture delivery subcontractors.

DELIVERY COST
Delivery is charged based on your delivery address and the size, weight and value of your order. A freight calculator is available on our product pages so you can obtain a quote before purchasing. For larger orders, delivery is generally consolidated rather than charged per item.

DELIVERY TIMEFRAMES
All delivery timeframes are estimates only and are not guaranteed. They vary according to stock availability, the supplier, the destination and the freight arrangements for your order.

As a guide:
• Sydney metro — in-stock furniture: typically, 3–5 working days
• Interstate — in-stock furniture: typically, 7–10 working days
• Custom-made furniture: estimated production time 3–4 weeks, plus delivery

These are indicative timeframes, not guaranteed completion or delivery dates. We will contact you to arrange delivery once your order is ready and will keep you informed of any material delay.

ROOM-OF-CHOICE DELIVERY
Our delivery service includes taking the furniture to your room of choice and positioning it in your desired location within that room, subject to safe and reasonable access. Anything further — including installation or assembly where not specifically included, and packaging or rubbish removal — may incur an additional charge. A stairs surcharge applies depending on the number of flights.

ACCESS IS YOUR RESPONSIBILITY
Please check before ordering that the furniture will fit through all access points — doorways, hallways, stairwells, lifts and corners. Someone aged 18 or over must be available to receive and sign for the delivery. Where a delivery cannot be completed because of inadequate access, nobody being available, or incorrect delivery details, a re-delivery fee may apply.

PICKUP
Free pickup is available from our Manly Vale showroom, and from a trading partner's warehouse by arrangement. We will confirm the collection point when your order is ready.

DAMAGE IN TRANSIT
Please inspect your goods on delivery, note any issue with the delivery team where possible, then contact us promptly with photographs. We are not directly liable for loss, theft or damage in transit, but we will assist you in pursuing the matter with the carrier. This does not limit your rights under the Australian Consumer Law.

RETURNS
Delivery and freight charges are non-refundable on a change-of-mind return or exchange, and return freight is at the customer's cost. See our Refund Policy and Returns & Warranty Policy.

Full details are on our Shipping & Delivery page.

Chocolate Wood
Shop 33, 228–232 Condamine Street, Manly Vale NSW 2093
Phone: (02) 9949 9892
Email: sales@chocolatewood.com.au